I use Design Stories to show how I work end-to-end: from discovery and research through prototyping, testing, iteration, and measurable impact.
Below are selected stories you can click into.
SSA.gov Digital-First Redesign
Enterprise Web • Human-Centered Design • Design System • 180M+ visitors/year
A multi-year digital transformation of SSA.gov, focused on top tasks, accessibility, and design system governance.
Highlights: +22.3 CSAT increase (47.7 → 70.0), 25% growth in online transactions, 550% increase in online benefit verification letters, design system in Figma aligned with USWDS.
SSN Card Request Tool
Workflow Design • Eligibility Logic • Content + UI
An online tool that guides people through the process of getting or replacing a Social Security card based on their specific circumstances (name changes, citizenship, living abroad, housing instability, and more).
Highlights: Complex branching logic, tailored content responses, and reduced in-office and call-center demand.
DTPS Workload Dashboard (Program Expert)
Coming soon.
Institutional Services • Internal Tools • Data Visualization
Designing a centralized dashboard to track 44+ workloads across Program Experts and analysts, improving visibility, prioritization, and throughput for branch operations.